Frequently Asked Questions

Product Returns

All faulty items can be sent to Chilli Melon Ltd, 83 Spencer Road, Caterham, Surrey, CR3 5LF. You will need to provide proof of your receipt too.


Within 7 working days of receipt for your item.


If for some reason you are unhappy with your item, you may return them to Us at your own cost within 7 calendar days of receipt if you send us the proof of purchase. We will refund you the price you paid for the item(s) and the cost of postage to the credit/debit card that the payment was made from.


Yes, your item will be replaced if there is a manufacturing fault.