Frequently Asked Questions

Credit Card And Debit Card

Yes. All payments to Chilli Melon are processed through a secure server as we are PCI DSS compliant. Your card and personal data are encrypted through our payment provider Payment Sense.


Refunds are only available on the card used for purchase.


No, we cannot have access to this information.


If this unusual circumstance occurs, then you need to refresh the page and log-in once more.


You will need to get in touch with your credit card provider.